![]() Sometimes they'll still create a Google review that is vague but positive however, we'd rather wait until we exceed their expectations during their event so they'll write a genuinely enthusiastic and detailed Google review. We have had clients book with us and get asked for a review weeks before the actual services. Also, there isn't a way for the algorithm to know WHEN the services were. It's especially awkward in our case when it's someone who went with a different cater. This has happened to us, and most non-past clients find it odd. Or a partnering vendor or sales person you responded to can be included as well. This means if someone only has a basic question, but doesn't get a quote or purchase services can receive a request for a review (unless you have the foresight to manually remove them). While merging contacts from Gmail saves you time, ANYONE you email is eligible for a review. The customer support reps have been very gracious and helpful. It gives you weekly/monthly updates on have many clients were added or how many reviews you receive. It does work! We have received over 150 positive Google reviews in about 9 months. It's capability to merge contact info from Gmail so you don't have to manually enter clients. From what we can tell there is an automated follow-up/reminder email prompt every month to three months, and we felt that was hastling to our clients. We have decided to manually unsubscribe clients who have been asked for a Google review, because we don't want them to perpetually be asked. My boss and I agree that I have to "babysit" Mia (Signpost's algorithm) to feel comfortable having her interact with our customers and their information. That being said, we have not regretted using SignPost as we have received an influx of positive online reviews, it just takes more supervision than expected. We ended up turning off a few features that didn't appeal to the way we conduct business and interact with our clients. We were confused disappointed after signing the contract and not realizing the issues until during the onboarding process. Even though we had multiple phone calls and screen-share meeting with the representatives, we somehow misunderstood the basic features and how they were carried out. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.We personally had a bit of a rough start with SignPost. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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